The YouTube vid below provides an example as to information being provided at point of ‘assumed need’ to a specified individual. For those of you who plan to dismiss the idea off the back of it being ‘just’ a sci-fi film, remember the virtual info screen that John Anderton (Tom Cruise)operates with his hands…….?
… Microsoft Kinect anybody
And now onto the context of this blog post. Sure, for many people it is fairly obvious when a moment of need has arisen because….. well…… they are in need!
They are at Point A, needing to get to Point C and don’t have the knowledge or skill to get them there. They realise this and seek some support to assist them – simples!
But what about when you don’t realise you are at Point A, or that you need to get to Point C, or perhaps more worryingly (and dangerously) ‘think’ you have the knowledge or skills to assist you, when in actual fact the knowledge or skills are wrong or outdated…… disaster looms….
So my question is:
What ‘triggers’ (other than the individual self-detecting a ‘just in time‘ need) are there/or can we create?
Here’s an example of what I mean:Worker X has to pass from a potentially contaminated area to a clean area.In order to do this they have to pass through a room with a monitoring device to detect any contamination.On this particular occasion Worker X receives notification that their wife has gone into labour and rushes from the potentially contaminated area straight past the monitoring machine into the clean area…..!Now imagine if there was a proximity detector in that room that detected any movement from the potentially contaminated area and immediately played a short 30 second movie on a screen above the exit door reminding Worker X (and anybody else) of the need for and process of monitoring.
Just in time performance support despite the worker forgetting/realising the need/assuming they had the skill.
Do you have any auto-triggers in your workplace to deliver performance support at the time of need?
If so, what do you use?
How do you use it?
Can you think of any auto triggers, beyond proximity detection?
Get those thinking caps on folks and let us all know via the comments box below, come on you lurkers….. you know you want to….