Training Manager

Training Manager London

Summary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed timeline.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed timeline.

The key requirements for the role will include:

Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
Identify areas for improved efficiency and make recommendations
Set and agree annual Retail Training KPIs with the Retail Director
Benchmark with competitors in the industry to consistently improve Retail standards
Design competency framework
Write/ update any relevant recruitment selection processes
Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
Design and deliver refresher training for existing staff in conjunction with the relevant teams
Design and deliver training for newly promoted staff in conjunction with the relevant teams
Ensure all design and delivery is within agreed budgets
Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
Attend events related to Retail/Financial Services for ongoing improvement or regular updates
Undertake all reasonable duties and responsibilities for the effective support of the business
You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

Previous work experience in a similar role and environment
Ability to communicate effectively across all levels across the organisation
Manage relationships with key stakeholders
High level of attention to detail
Flexible
Methodical
Good admin skills
Proactive
Good presentation skills
Understanding of the retail industry
Relevant training qualification/degree or equivalent
Secondary education or equivalent
Proactive
Team player
Confident
Innovative and forward thinking

Job Offer

A competitive package dependent on experience

LocationLondonSalary£1 per annumDuration12Reference13423271/001Contact NameAdrian Dawson

Summary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed timeline.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed timeline.

The key requirements for the role will include:

Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
Identify areas for improved efficiency and make recommendations
Set and agree annual Retail Training KPIs with the Retail Director
Benchmark with competitors in the industry to consistently improve Retail standards
Design competency framework
Write/ update any relevant recruitment selection processes
Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
Design and deliver refresher training for existing staff in conjunction with the relevant teams
Design and deliver training for newly promoted staff in conjunction with the relevant teams
Ensure all design and delivery is within agreed budgets
Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
Attend events related to Retail/Financial Services for ongoing improvement or regular updates
Undertake all reasonable duties and responsibilities for the effective support of the business
You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile

Previous work experience in a similar role and environment
Ability to communicate effectively across all levels across the organisation
Manage relationships with key stakeholders
High level of attention to detail
Flexible
Methodical
Good admin skills
Proactive
Good presentation skills
Understanding of the retail industry
Relevant training qualification/degree or equivalent
Secondary education or equivalent
Proactive
Team player
Confident
Innovative and forward thinking

Job Offer

A competitive package dependent on experience

Apply now

View the original article here

Training Team Manager

Training Team Manager Bingley

Summary

We are looking for a a talented people manager with experience of leading trainers in a fast paced contact centre or customer services environment.

Client Details

A leading financial services organisation based in Bingley.

Description

Key responsibilities will include:

Lead the training design and delivery team to deliver the creation of high quality training materials and delivery excellence in line with department objectives and targets.
Ensure TNA principles and practices are incorporated when working with the business and stakeholders across short and medium term operational training needs.
Ensure adoption of leading edge learning design principles and methods are across training team.
Responsible for robust design and delivery output
Manage all learning & development programmes including core programmes, regulatory, product and business change, to demanding business timescales and requirements.
Manage full version control and fulfil audit requirements to the correct standard.
Effectively manage the training team resources, resource planning and prioritisation.
Proactively encourage continuous improvements.
Ensure effective risk management processes are established within training in accordance with company's risk appetite and risk and control frameworks.

Profile

The ideal candidate will:

Be able to evidence a proven track record in a results driven training management role.
Be commercially aware, having worked in fast paced environments with high volume requirements.
Have the ability to use their personal impact and credibility to influence at senior levels.
Be able to demonstrate a strong track record of motivating a team to deliver excellent results.
Have in depth knowledge of current training methodologies.
Ideally we are looking for someone with CITP membership or relevant training qualification.

Job Offer

c£35,000 plus benefits

LocationBingleySalary£32000 - £36000 per annum + BenefitsReference13426323/001Contact NameMelanie Parkes

Summary

We are looking for a a talented people manager with experience of leading trainers in a fast paced contact centre or customer services environment.

Client Details

A leading financial services organisation based in Bingley.

Description

Key responsibilities will include:

Lead the training design and delivery team to deliver the creation of high quality training materials and delivery excellence in line with department objectives and targets.
Ensure TNA principles and practices are incorporated when working with the business and stakeholders across short and medium term operational training needs.
Ensure adoption of leading edge learning design principles and methods are across training team.
Responsible for robust design and delivery output
Manage all learning & development programmes including core programmes, regulatory, product and business change, to demanding business timescales and requirements.
Manage full version control and fulfil audit requirements to the correct standard.
Effectively manage the training team resources, resource planning and prioritisation.
Proactively encourage continuous improvements.
Ensure effective risk management processes are established within training in accordance with company's risk appetite and risk and control frameworks.

Profile

The ideal candidate will:

Be able to evidence a proven track record in a results driven training management role.
Be commercially aware, having worked in fast paced environments with high volume requirements.
Have the ability to use their personal impact and credibility to influence at senior levels.
Be able to demonstrate a strong track record of motivating a team to deliver excellent results.
Have in depth knowledge of current training methodologies.
Ideally we are looking for someone with CITP membership or relevant training qualification.

Job Offer

c£35,000 plus benefits

Apply now

View the original article here

Training Team Manager

Training Team Manager Bingley

Summary

We are looking for a a talented people manager with experience of leading trainers in a fast paced contact centre or customer services environment.

Client Details

A leading financial services organisation based in Bingley.

Description

Key responsibilities will include:

Lead the training design and delivery team to deliver the creation of high quality training materials and delivery excellence in line with department objectives and targets.
Ensure TNA principles and practices are incorporated when working with the business and stakeholders across short and medium term operational training needs.
Ensure adoption of leading edge learning design principles and methods are across training team.
Responsible for robust design and delivery output
Manage all learning & development programmes including core programmes, regulatory, product and business change, to demanding business timescales and requirements.
Manage full version control and fulfil audit requirements to the correct standard.
Effectively manage the training team resources, resource planning and prioritisation.
Proactively encourage continuous improvements.
Ensure effective risk management processes are established within training in accordance with company's risk appetite and risk and control frameworks.

Profile

The ideal candidate will:

Be able to evidence a proven track record in a results driven training management role.
Be commercially aware, having worked in fast paced environments with high volume requirements.
Have the ability to use their personal impact and credibility to influence at senior levels.
Be able to demonstrate a strong track record of motivating a team to deliver excellent results.
Have in depth knowledge of current training methodologies.
Ideally we are looking for someone with CITP membership or relevant training qualification.

Job Offer

c£35,000 plus benefits

LocationBingleySalary£32000 - £36000 per annum + BenefitsReference13426323/001Contact NameMelanie Parkes

Summary

We are looking for a a talented people manager with experience of leading trainers in a fast paced contact centre or customer services environment.

Client Details

A leading financial services organisation based in Bingley.

Description

Key responsibilities will include:

Lead the training design and delivery team to deliver the creation of high quality training materials and delivery excellence in line with department objectives and targets.
Ensure TNA principles and practices are incorporated when working with the business and stakeholders across short and medium term operational training needs.
Ensure adoption of leading edge learning design principles and methods are across training team.
Responsible for robust design and delivery output
Manage all learning & development programmes including core programmes, regulatory, product and business change, to demanding business timescales and requirements.
Manage full version control and fulfil audit requirements to the correct standard.
Effectively manage the training team resources, resource planning and prioritisation.
Proactively encourage continuous improvements.
Ensure effective risk management processes are established within training in accordance with company's risk appetite and risk and control frameworks.

Profile

The ideal candidate will:

Be able to evidence a proven track record in a results driven training management role.
Be commercially aware, having worked in fast paced environments with high volume requirements.
Have the ability to use their personal impact and credibility to influence at senior levels.
Be able to demonstrate a strong track record of motivating a team to deliver excellent results.
Have in depth knowledge of current training methodologies.
Ideally we are looking for someone with CITP membership or relevant training qualification.

Job Offer

c£35,000 plus benefits

Apply now

View the original article here

Training & Competence Specialist

Training & Competence Specialist City of London

A leading, city based financial services firm has a new, urgent, requirement for a Training & Competence Consultant with experience of rolling out Senior Manager Regime training to join them on a long term contract basis. Reporting into the Head of Training, the role will focus on the following:

- Work with key stakeholders to ensure that the bank implements the FCA's new regulatory regime to a consistent standard including: Senior Manager's Regime, Certification Regime and Conduct Rules

- To assist the bank in implementing the new FCA Regulatory framework for Individuals in accordance with regulations.

- To help embed T&C procedures and establish appropriate training for relevant staff and in supervisory roles.

This is a 12 month contract, paying up to £70,000 with an immediate start. Candidates must have experience rolling out FCA competence training previously and ideally have experience specifically with Senior Manager's Regime, Certification Regime and Conduct Rules. To be considered, please apply with an updated CV as soon as possible.

SR Group is acting as an Employment Business in relation to this vacancy.

LocationCity of LondonSalary£60000 - £70000 per annumDuration12 monthsReferenceKA/6070TCContact NameKunaal Arora

A leading, city based financial services firm has a new, urgent, requirement for a Training & Competence Consultant with experience of rolling out Senior Manager Regime training to join them on a long term contract basis. Reporting into the Head of Training, the role will focus on the following:

- Work with key stakeholders to ensure that the bank implements the FCA's new regulatory regime to a consistent standard including: Senior Manager's Regime, Certification Regime and Conduct Rules

- To assist the bank in implementing the new FCA Regulatory framework for Individuals in accordance with regulations.

- To help embed T&C procedures and establish appropriate training for relevant staff and in supervisory roles.

This is a 12 month contract, paying up to £70,000 with an immediate start. Candidates must have experience rolling out FCA competence training previously and ideally have experience specifically with Senior Manager's Regime, Certification Regime and Conduct Rules. To be considered, please apply with an updated CV as soon as possible.

SR Group is acting as an Employment Business in relation to this vacancy.

Apply now

View the original article here

Training Officer

Training Officer Cheshire

We are looking for candidates who can support the full learning cycle from design through to delivery and evaluation.

Your role will be to provide comprehensive training and support to the business enabling managers to focus on Performance Management across their teams and deliver and facilitate engaging and output-focused training courses.

You will have:

· Experience of rolling out a Management Programme, focused on developing first line managers on performance management across their teams

· Experience of the design and delivery of training around performance, absence and behaviour

Some travel will be required to company sites.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please visit our website at http://www.ashleykatehr.com/
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

LocationCheshireSalaryUp to £32,000DurationPermanentReference13171 JKCCBContact NameRecruiters

We are looking for candidates who can support the full learning cycle from design through to delivery and evaluation.

Your role will be to provide comprehensive training and support to the business enabling managers to focus on Performance Management across their teams and deliver and facilitate engaging and output-focused training courses.

You will have:

· Experience of rolling out a Management Programme, focused on developing first line managers on performance management across their teams

· Experience of the design and delivery of training around performance, absence and behaviour

Some travel will be required to company sites.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please visit our website at http://www.ashleykatehr.com/
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

Apply now

View the original article here

Training Officer

Training Officer Cheshire

We are looking for candidates who can support the full learning cycle from design through to delivery and evaluation.

Your role will be to provide comprehensive training and support to the business enabling managers to focus on Performance Management across their teams and deliver and facilitate engaging and output-focused training courses.

You will have:

· Experience of rolling out a Management Programme, focused on developing first line managers on performance management across their teams

· Experience of the design and delivery of training around performance, absence and behaviour

Some travel will be required to company sites.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please visit our website at http://www.ashleykatehr.com/
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

LocationCheshireSalaryUp to £32,000DurationPermanentReference13171 JKCCBContact NameRecruiters

We are looking for candidates who can support the full learning cycle from design through to delivery and evaluation.

Your role will be to provide comprehensive training and support to the business enabling managers to focus on Performance Management across their teams and deliver and facilitate engaging and output-focused training courses.

You will have:

· Experience of rolling out a Management Programme, focused on developing first line managers on performance management across their teams

· Experience of the design and delivery of training around performance, absence and behaviour

Some travel will be required to company sites.

If you are interested in this HR role please apply by clicking on the link below or contact Ashley Kate HR for further details.

Ashley Kate HR specialise exclusively in HR recruitment, nationwide for temporary, contract and permanent HR roles. We give equal priority to our candidate and client relationships and ensure we deliver a highly professional HR consultancy service at all times.

To find out more about us please visit our website at http://www.ashleykatehr.com/
Join the Ashley Kate HR LinkedIn group at http://linkd.in/HRProfessionalsNetworkUK
And follow us on Twitter at http://www.twitter.com/AshleyKateHR

Ashley Kate HR operates as a Recruitment Agency for the provision of permanent candidates and as a Recruitment Business for the provision of temporary candidates.

Apply now

View the original article here

Safety Training: places available in October 2014

  There are places available in the forthcoming Safety courses. For updates and registrations, please refer to the Safety Training Catalogue.

Safety Training, HSE Unit
safety-training@cern.ch

Cryogenic Safety - Fundamentals

Sécurité Cryogénie - Fondamentaux

Cryogenic Safety - Helium Transfer

Sécurité Cryogénie - Transfert d'hélium

Habilitation Electrique - Electrician Low Voltage - Initial

Habilitation électrique - Électricien basse tension - Initial

Habilitation Electrique - Electrician Low Voltage - Refresher

Habilitation électrique - Électricien basse tension - Recyclage

Habilitation Electrique - Electrician Low and High Voltage - Initial

Habilitation électrique - Électricien basse et haute tension - Initial

Habilitation Electrique - Non-Electrician - Initial

Habilitation Electrique - Non-Electricien - Initial

Habilitation Electrique - Non-Electrician - Refresher

Habilitation Electrique - Non-Electricien - Recyclage

Forklift Truck - Driving - Refresher

Chariot élévateur - Conduite - Recyclage

Mobile Elevated Working Platform - Driving - Initial

Plate-forme élévatrice mobile de personnel - Conduite - Initial

Mobile Elevated Working Platform - Driving - Refresher

Plate-forme élévatrice mobile de personnel - Conduite - Recyclage

Overhead Crane - Operator and Slinger - Initial

Working at Heights - Using a harness

Travail en hauteur - Utilisation du harnais

Oxygen Deficiency Hazard (ODH)

Masque auto-sauveteur - Initial

Masque auto-sauveteur - Recyclage

Radiation Protection - Controlled Area - CERN Employees and Associates

Radioprotection - Zone contrôlée - Employés et associés CERN

Radiation Protection - ISOLDE - Experimental Hall - Handling

Radioprotection - ISOLDE - Hall d'expérience - Manipulation

First Aider - Level 1 - Initial

Secourisme - Niveau 1 - Initial

Territorial Safety Officer (TSO) - Initial

Délégué à la sécurité territoriale (TSO) - Initial

 

View the original article here

Safety training: places available in September 2014

  There are places available in the forthcoming Safety courses. For updates and registrations, please refer to the Safety Training Catalogue (see here).

Please note that there are 7 places left on the “Territorial Safety Officer (TSO) – Initial” course on September 23-25, 2014 (in French).

by HSE Unit

 

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Technical training: places available

  If you would like more information on a course, or have any other inquiry/suggestions, please contact Technical.Training@cern.ch.

Eva Stern and Marie Lahchimi, Technical Training Administration (Tel: 74924)

 

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Safety Training: places available in March and April 2015

  There are places available in the forthcoming Safety courses. For updates and registrations, please refer to the Safety Training Catalogue (see here).

by Safety Training, HSE Unit

 

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Safety training: places available in September 2014

  There are places available in the forthcoming Safety courses. For updates and registrations, please refer to the Safety Training Catalogue (see here).

Please note that there are 7 places left on the “Territorial Safety Officer (TSO) – Initial” course on September 23-25, 2014 (in French).

by HSE Unit

 

View the original article here

Safety training: places available in June

  There are places available in the forthcoming Safety courses. For updates and registrations, please refer to the Safety Training Catalogue (see here).

by Safety Training, HSE Unit

 

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Safety Training: places available in January and February 2015

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Safety Training: places available in January and February 2015

    Sorry, I could not read the content fromt this page.

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Technical Training: Make the most of Office, Sharepoint and Lync 2013

 

The IT Department, in cooperation with the Technical Training team, would like to invite you to IT Technical Training Tutorials 2014: Make the most of Office, Sharepoint and Lync 2013.

In this lecture series, we will present:

Microsoft Office 2013Microsoft Lync 2013 (Including IP telephony)Microsoft SharePoint 2013

Sessions in French: 7 October, 9 a.m. - 12 p.m.
Sessions in English: 13 October, 9 a.m. - 12 p.m.

This training is free of charge, but please create your training request via EDH at: https://edh.cern.ch/Document/Personnel/TRN/new?course=146OEL01.

Objectives of the training:

General overview of the Microsoft Office 2013, Lync and Sharepoint 2013.Changes in comparison to the 2010 release of the softwareDiscussion of new ways to communicate in the work environment, including audio calls, instant messaging, social newsfeeds and online editing of documents.

The exact schedule for both series is available at: http://cern.ch/go/IT3T.

 

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Safety Training: places available in November and December 2014

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Language training

  If one of your New Year’s resolutions is to learn a language, there is no excuse any more. 

You can attend one of our English or French courses and you can practise the language with a tandem partner!

General & Professional French courses
The next General & Professional French course will start on 26 January. These collective courses aim to bring participants who have at least level A1 to higher levels (up to C2).

Each level consists of a combination of face-to-face sessions (40 hours) with personal work (20 hours) following a specially designed programme.
A final progress test takes place at the end of the term.
Please note that it is mandatory to take the placement test. Please sign up here.

French courses for beginners
The aim of this course is to give some basic skills to beginners in order to communicate in simple everyday situations in both social and professional life. These courses can start at any time during the year, as soon as a group of beginners has been identified.

Participants can apply either for a semi-intensive (10-week courses with 6 hours of classes per week) course and choose between different schedules (morning/lunch time – late afternoon).

If you have doubts regarding your level in French - you can find here the “European levels – Self-Assessment Grid that will give you an idea at what level you will be placed.

French Oral Expression
These collective courses aim to bring participants with a good level in French to a higher level of oral expression in a professional context. The next Oral Expression course will start on January 26.

Please note that it is mandatory to take the placement test. Please sign up here.

French Writing Course
These collective courses aim to bring participants with a good level in French to a higher level of written expression.

Please note that it is mandatory to take the placement test. Please sign up here.

Cours d’anglais - général & professionnel
Les prochains cours général & professionnel débuteront le 26 janvier. L’objectif principal de ces cours collectifs est de permettre aux participants d’un niveau A1 de progresser pour atteindre un niveau supérieur pouvant aller jusqu’à C2.

Nous vous prions de remplir aussi une demande de formation pour un test de placement – ce test est obligatoire même si vous avez déjà suivi des cours de langue au CERN.

Cours d’expression – anglais
Le prochain cours d’expression orale débutera le 26 janvier. Ce cours s’adresse à un publique ayant un bon niveau en anglais.

Cours d’expression écrite 
Nous proposons deux cours d’expression écrite :

Administrative
Technical

Si vous souhaitez suivre un de ces cours, merci de bien vouloir remplir une demande de formation pour le cours et pour le test de placement.

For registration and further information on the courses or the language tandem programme, please contact Kerstin Fuhrmeister (70896), (language.training@cern.ch).

 

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Safety training: places available in July and August

  There are places available in the forthcoming Safety courses. For updates and registrations, please refer to the Safety Training Catalogue (see here).

by Safety Training, HSE Unit

 

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Safety Training: places available in January and February 2015

    Sorry, I could not read the content fromt this page.

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Safety Training: places available in March and April 2015

  There are places available in the forthcoming Safety courses. For updates and registrations, please refer to the Safety Training Catalogue (see here).

by Safety Training, HSE Unit

 

View the original article here