Saturday, April 18, 2015

Training Manager

Training Manager London

Summary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed timeline.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed timeline.

The key requirements for the role will include:



Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
Identify areas for improved efficiency and make recommendations
Set and agree annual Retail Training KPIs with the Retail Director
Benchmark with competitors in the industry to consistently improve Retail standards
Design competency framework
Write/ update any relevant recruitment selection processes
Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
Design and deliver refresher training for existing staff in conjunction with the relevant teams
Design and deliver training for newly promoted staff in conjunction with the relevant teams
Ensure all design and delivery is within agreed budgets
Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
Attend events related to Retail/Financial Services for ongoing improvement or regular updates
Undertake all reasonable duties and responsibilities for the effective support of the business
You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile


Previous work experience in a similar role and environment
Ability to communicate effectively across all levels across the organisation
Manage relationships with key stakeholders
High level of attention to detail
Flexible
Methodical
Good admin skills
Proactive
Good presentation skills
Understanding of the retail industry
Relevant training qualification/degree or equivalent
Secondary education or equivalent
Proactive
Team player
Confident
Innovative and forward thinking

Job Offer

A competitive package dependent on experience

LocationLondonSalary£1 per annumDuration12Reference13423271/001Contact NameAdrian Dawson

Summary

A Training Manager is required for a Financial Services organisation based in London. The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed timeline.

Client Details

A Financial Services Organisation based in London

Description

The successful Training Manager will be responsible for delivering our client's Retail Training strategy and ensure its implementation within budget and agreed timeline.

The key requirements for the role will include:



Responsibility for end-to-end training design and delivery for all relevant levels. The aspect of training will cover inductions, commercial training, product training, soft skills, coaching and any other relevant and required technical skills
Work closely with all Area Managers, HR Department, and Performance Coaches to ensure all relevant staff are trained to a high standard
Identify areas for improved efficiency and make recommendations
Set and agree annual Retail Training KPIs with the Retail Director
Benchmark with competitors in the industry to consistently improve Retail standards
Design competency framework
Write/ update any relevant recruitment selection processes
Design, deliver and implement relevant induction programme in conjunction with the Area Managers and HR Department
Implement and incorporate all Government Training initiatives e.g. skills for life, NVQs for development of staff
Design and delivery product training, relevant/required technical and soft skills training and ensure all staff are coached on all products and receive ongoing training
Design and write the training manuals, update them in accordance with changes to the external or internal governance, regulations, technical software changes, retail product and services updates
Design and deliver refresher training for existing staff in conjunction with the relevant teams
Design and deliver training for newly promoted staff in conjunction with the relevant teams
Ensure all design and delivery is within agreed budgets
Regular travel to the all sites to understand the needs of the local business and offer adequate training solutions
Attend events related to Retail/Financial Services for ongoing improvement or regular updates
Undertake all reasonable duties and responsibilities for the effective support of the business
You are required to ensure all Health & Safety regulations are adhered to within Company guidelines.
You will undertake any reasonable requests by the Company in order to fulfil the role criteria and/or business objectives.

Profile


Previous work experience in a similar role and environment
Ability to communicate effectively across all levels across the organisation
Manage relationships with key stakeholders
High level of attention to detail
Flexible
Methodical
Good admin skills
Proactive
Good presentation skills
Understanding of the retail industry
Relevant training qualification/degree or equivalent
Secondary education or equivalent
Proactive
Team player
Confident
Innovative and forward thinking

Job Offer

A competitive package dependent on experience

Apply now


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